This Cancellation & Refund Policy explains how cancellations and refunds are handled for payments made on the AesthatiQ platform (the "Platform"), operated by TamiraTech Private Limited. It should be read together with our Terms & Conditions.
In short. Platform and booking fees may be refundable if you cancel within the eligible window. Treatments and consultations delivered by independent Providers are governed by each Provider's own cancellation terms. Refunds, where due, are returned to the original payment method via our payment gateway (PayU).
01 Scope
This Policy applies to payments processed through the Platform's integrated payment gateway, including PayU. It does not override any mandatory rights you may have under applicable consumer protection law.
02 Types of payments
- Platform / booking fees — amounts paid to AesthatiQ to reserve or facilitate a consultation or service.
- Consultation / treatment fees — amounts paid for services delivered by an independent Provider, where collected through the Platform.
- Subscription or membership fees — recurring fees for premium features, if and where offered.
03 Cancellations
You may request to cancel a booking or order through your account or by contacting our support team. The outcome depends on the type of payment and the timing of your request:
- Cancellations requested at least 24 hours before a scheduled consultation are generally eligible for a refund of eligible fees.
- Cancellations within 24 hours of a scheduled consultation, or no-shows, may be subject to a cancellation charge or may be non-refundable, depending on the Provider's terms.
04 Refund eligibility
Refunds may be issued where:
- A booking is cancelled within the eligible cancellation window.
- A confirmed consultation could not be provided by the Provider and could not be rescheduled.
- A payment was charged in error, or a duplicate payment was made.
- A service was not delivered as described, subject to review.
05 Refund timeline & method
Approved refunds are processed to the original payment method through the payment gateway. Once approved, refunds are typically initiated within 5–7 business days. The time for the amount to reflect in your account depends on your bank or card issuer and is outside our control.
You will receive a confirmation once a refund has been initiated. Please retain your order/transaction reference for any follow-up.
06 Provider services
Treatments, procedures, and consultations are provided by independent, third-party Providers. Refunds for such services are subject to the relevant Provider's individual cancellation and refund terms. Where TamiraTech has collected payment on a Provider's behalf, we will coordinate eligible refunds in line with the Provider's policy.
07 Non-refundable items
- Fees for services already rendered or consultations already attended.
- Convenience or processing charges, where clearly disclosed as non-refundable at checkout.
- Bookings cancelled outside the eligible window, except as required by law.
08 Failed & duplicate payments
If a payment fails but an amount is debited, or if you are charged more than once for the same order, the excess or erroneous amount will be refunded to the original payment method after verification. Please contact us with your transaction details so we can resolve it promptly.
09 How to request a refund
To request a cancellation or refund, contact our support team with your registered email, order/transaction reference, and reason for the request:
Email: mariselvam.m@tamiratechplc.com
We aim to acknowledge refund requests within 2 business days.
10 Contact us
TamiraTech Private Limited
2nd Floor, No. 27, 1st Street, KGEYES Sreyas Apartments, Gopalapuram, Chennai, Tamil Nadu — 600086, India
Email: mariselvam.m@tamiratechplc.com
See our full Contact page.