Effective 1 July 2026
Grievance Redressal
How to raise privacy, data, or platform complaints and our resolution timelines.
1. Scope
This policy covers complaints about personal data handling, privacy rights, AI transparency, and platform conduct under the Digital Personal Data Protection Act, 2023 and applicable consumer laws.
2. How to file
Email grievance@aesthatiq.com with your name, registered phone or email, a clear description of the issue, and any booking reference. We will acknowledge receipt within 7 business days.
3. Resolution timeline
We aim to resolve grievances within 90 days of receipt. Complex cases may require extension; we will inform you of the reason and expected timeline.
4. Escalation
If you are not satisfied with our response, you may approach the Data Protection Board of India or other statutory forums as applicable.
5. Contact
Grievance Officer — grievance@aesthatiq.com